FAQs

Q1: What kind of products do you sell?
We sell high-quality digital coloring books featuring 400 pages of beautiful designs. After purchase, you can instantly download the files and print them at home.

Q2: How do I receive my digital product after purchase?
Once your payment is confirmed, you will receive an email from Shopify Digital Downloads with a download link. You can also access your download link directly from your order confirmation page.

Q3: Can I download the product multiple times?
Yes! You can download your purchased files multiple times using the same download link.

Q4: What file formats are included?
Our digital coloring books are provided in PDF format, compatible with most devices and easy to print.

Q5: Can I get a refund if I’m not satisfied?
Due to the nature of digital products, we do not offer refunds once the download link has been sent. Please contact us if you have any issues with your purchase.

Q6: Can I print the coloring book pages in different sizes?
Yes! The PDF files are designed to be easily resized and printed on various paper sizes using common programs like Microsoft Word or Adobe Acrobat.

Q7: What should I do if I didn’t receive the download email?
Please check your spam or junk folder first. If you still can’t find it, contact our support team at support@covibuy.com and provide your order number.

Q8: Can I share the downloaded files with others?
Our digital products are for personal use only and cannot be redistributed or resold.

Q9: Do I need any special software to open the files?
No special software is needed. You just need a PDF reader, which is pre-installed on most computers and smartphones.

Q10: What payment methods do you accept?
We accept PayPal, as well as major credit and debit cards (Visa, MasterCard, American Express, etc.) through Shopify’s secure checkout.

Q11: Is it safe to pay on your website?
Absolutely. Our store uses Shopify’s secure checkout system, which encrypts your payment information to keep it safe.

Q12: Can I pay with PayPal without a PayPal account?
Yes! PayPal allows you to pay with a credit or debit card even if you don’t have a PayPal account.

Q13: When will my payment be processed?
Payments are processed immediately after you complete checkout, so you can get instant access to your digital download.

Q14: What should I do if my payment fails?
Please double-check your payment details and try again. If problems persist, contact your bank or payment provider, or reach out to us at support@covibuy.com for assistance.